Refund policy
Thank you for shopping with Statement Gold! Please review our return and refund policy carefully before placing your order.
All Sales Are Final
Due to the personal nature of body jewelry and for hygiene and safety reasons, all sales are final unless otherwise required by applicable law.
Statement Gold does not offer routine returns, refunds, or exchanges for change of mind, personal preference, incorrect sizing, or ordering the wrong jewelry style.
This policy applies to our jewelry and accessories, including nose rings, belly rings, earrings, bracelets, necklaces, rings, and other designs.
Please review product descriptions, materials, measurements, and sizing information before purchasing.
Body Jewelry & Sizing
Body jewelry cannot be returned or exchanged due to incorrect fit, gauge, diameter, length, or backing style, except where required by law.
Customers are responsible for selecting the appropriate jewelry specifications for their piercings.
We strongly encourage reviewing our product measurements and sizing guides before placing an order.
If you are unsure about sizing, materials, or jewelry compatibility, please contact us before purchasing.
Made-to-Order & Custom Jewelry
All made-to-order, personalized, and custom jewelry purchases are final sale, except where otherwise required by law.
This includes our handmade 14K solid gold nose rings and other jewelry produced or customized specifically for an order.
Because these pieces may be individually handcrafted or produced to order, we do not accept routine returns, exchanges, or cancellations once production has begun.
14K Solid Gold Nose Ring Alterations
We understand that certain handmade 14K solid gold nose rings may occasionally require adjustments for a more suitable fit.
Customers may submit an alteration request within 14 calendar days of delivery.
Requests are reviewed individually and are subject to approval based on the jewelry’s design, condition, and the type of adjustment requested.
Possible alterations may include:
- Adjustments to the post length or shape
- Converting certain L-shaped nose rings to corkscrew styles
- Other minor adjustments when technically feasible
Alterations are not guaranteed.
Approved alterations may require an additional service fee, and customers are responsible for applicable shipping costs unless the adjustment is necessary due to an error made by Statement Gold.
Personalized or highly customized designs may not be eligible for alterations.
Please contact us for approval and instructions before sending any jewelry back. Unauthorized returns or shipments will not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If you receive an incorrect, damaged, or defective item, contact us promptly at contact@statementgold.com with your order number, a description of the issue, and clear photographs when available.
We will review the situation and determine the appropriate resolution based on the circumstances and applicable consumer protection laws.
Our final-sale policy does not limit any rights or remedies that cannot legally be excluded.
Exchanges
Statement Gold does not offer routine exchanges for different sizes, styles, colors, or personal preferences.
If you would like a different item, a new purchase will generally be required.
Refunds
Refunds are not offered for routine final-sale purchases.
If a refund is approved or required by applicable law, it will be issued to the original payment method.
Please allow up to 10 business days after a refund is issued for processing, although your bank or payment provider may require additional time.
International Orders & Consumer Rights
Customers purchasing from outside the United States may have additional rights under the consumer protection laws applicable to their orders.
Where legally required, Statement Gold will honor applicable cancellation, return, refund, and statutory warranty rights.
Certain exceptions may apply to personalized products or sealed hygiene-sensitive goods when the legal conditions for those exceptions are met.
Nothing in this policy limits consumer rights that cannot be waived under applicable law.
Questions & Assistance
For questions regarding sizing, product details, alteration requests, or order concerns, please contact:
Statement Gold
Email: contact@statementgold.com
Please include your order number when contacting us about an existing purchase.
We encourage customers to reach out before purchasing if they need assistance selecting the correct jewelry.
