Shipping policy
Thank you for shopping with Statement Gold! Please review our processing and shipping information before placing your order.
Order Processing
Processing times vary depending on product availability and whether an item requires production.
- In-Stock Items: Generally ship within 5 business days.
- Made-to-Order Items: May require up to 15 business days. This includes all 14K solid gold nose rings, personalized jewelry, and select titanium, surgical steel, and other designs.
- Complex Custom Designs: May require up to 6 weeks, depending on the design and production requirements.
Not every product is individually labeled as made-to-order. Items that are temporarily unavailable or require additional production may also be subject to extended processing times.
Business days are Monday through Friday, excluding holidays. Processing times do not include shipping transit times.
If your order contains both in-stock and made-to-order items, your order will generally ship together once all items are ready.
For the most accurate availability or processing estimate, feel free to contact us before purchasing.
Shipping Methods & Delivery Times
Available shipping options and estimated delivery times are displayed at checkout.
Delivery estimates begin once your order has been shipped and do not include processing time.
Once your package has been handed over to the shipping carrier, transit and delivery are managed by that carrier. Weather conditions, transportation disruptions, customs processing, and other carrier-related circumstances may affect delivery times.
Statement Gold does not control carrier transit schedules or guarantee delivery dates. For tracking updates or delivery questions after shipment, please contact the shipping carrier directly using your tracking information.
Shipping Costs
Shipping rates are calculated and displayed at checkout based on your destination and available shipping methods.
Free shipping may be available on qualifying orders, as indicated at checkout.
International Shipping & Customs
International shipping availability and rates are displayed at checkout.
International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.
Unless explicitly collected at checkout, these additional charges are the customer’s responsibility.
Customs processing may also affect delivery times.
Order Tracking
Once your order ships, you will receive a shipping confirmation email with tracking information.
Please allow time for tracking information to update after your package has been accepted by the carrier.
Address Accuracy
Please verify your shipping address before completing your purchase.
If you notice an error, contact us immediately. Address changes cannot be guaranteed once an order has entered processing or has shipped.
Order Changes & Cancellations
Orders cannot be canceled or modified once processing or production has begun. Cancellation requests submitted before processing begins may be considered but are not guaranteed.
If your order experiences an extended processing delay, please contact us to discuss available options.
Order Status & Questions
If your order has not shipped after 7 calendar days, you are welcome to request a status update.
For questions about your order, contact contact@statementgold.com and include your order number so we can assist you.
